Council clinics frustrate patients

Gibson Mhaka

BULAWAYO City Council (BCC) councillors have expressed concern over the treatment of patients at council clinics saying those paying in local currency were subjected to a longer waiting period on account of the non-availability of the particular day’s exchange rate.

The latest council report on the health, housing and education committee shows that in some clinics residents had reported mistreatment by the nursing staff.

“(Councillor F. (Frank) Javangwe (Ward 13) complained about the treatment of patients at council clinics. Patients paying in ZWL currency were subjected to a longer waiting period on account of non-availability of the particular day’s exchange rate.

“Councillor S. (Silas) Chigora (Ward 4) noted that the issue was very unfortunate and should not be allowed. Council should investigate and correct the issue with immediate effect,” the minutes read in part.

Ward 17 Cllr Skhululekile Moyo said residents were also being frustrated by waking up early to be in a queue at council clinics.

“Councillor S.Moyo sought clarification on the report. She wanted to know if the council had dealt with mistreatment of patients at clinics. Residents woke up early in the morning to be in a queue at local clinics. This frustrated them.

“Councillor J. (Joyce) Ndlovu (Ward 2) concurred. Councillors should engage residents regarding queuing early in the morning at council clinics. In some clinics residents had reported mistreatment by the nursing staff,” further reads the report.

Ward 12 Cllr Lillian Mlilo suggested that a site visit should be undertaken to council clinics and the suggestion was supported by the deputy Mayor Mlandu Ncube.

In response the acting director of health services explained that residents preferred to go to other clinics away from their homes adding that residents should be encouraged to use clinics near their homes.